Serena Beltran
Murrieta,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Scripps Coastal Medical Center
03.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Server
Yard House
03.2023 - 03.2024
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
- Adhered to state liquor regulations to serve alcohol safely
- Communicated professionally with customers, colleagues, and supervisors.
Flight Attendant
United Airlines
11.2021 - 02.2023
- Monitored passengers for rule-breaking during take-off, touchdown, or in-flight and intervened to enforce safety and security policies
- Met demands of long shifts and irregular flight schedules by adjusting to different time zones and weekly demands
- Delivered CPR, AED, and first aid support in cases of in-flight medical emergencies
- Coordinated preflight activities to check proper maintenance status of the emergency equipment, cabin cleanliness, and aircraft inventory.
Flight Attendant
SkyWest Airlines
04.2021 - 11.2021
- Insured safety was top priority while performing in-flight services and providing the best customer service
- Making sure FAA and company regulations are always in effect
- Preparing the cabin for taxi, takeoff, and landing
- Explain the safety uses of our equipment to passengers and make sure no FARS are broken.
Shift Manager
Earth Bistro
05.2018 - 04.2021
- Operate cash registers to accept payments for food and beverages
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Hire, train, and supervise food and beverage service staff.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2015
Skills
- Customer Service
- Passenger Safety Management
- Reliability and Punctuality
- Strong Work Ethic
Timeline
Customer Service Representative
Scripps Coastal Medical Center
03.2024 - Current
Server
Yard House
03.2023 - 03.2024
Flight Attendant
United Airlines
11.2021 - 02.2023
Flight Attendant
SkyWest Airlines
04.2021 - 11.2021
Shift Manager
Earth Bistro
05.2018 - 04.2021
High School Diploma -
Vista Murrieta High School
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