Serenity adame
UVALDE,TX
Summary
Dynamic professional with a proven track record at Walmart in asset protection, enhancing safety and reducing shrinkage through effective loss prevention strategies. Skilled in customer service and decision-making, I excel in high pressure environments, ensuring compliance and fostering a secure shopping experience. Committed to excellence and continuous improvement in workplace safety.
Overview
3
3
years of professional experience
Work History
Associate
TexBest
Uvalde
05.2025 - Current
- Managed daily operations to ensure optimal workflow and efficiency.
- Utilized inventory management systems to track stock levels and orders.
- Collaborated with team members to enhance customer service experiences.
- Conducted quality checks to maintain product standards and compliance.
Asset Protection Associate
Walmart
Uvalde
01.2024 - 07.2025
- Monitored store premises to deter theft and ensure safety compliance.
- Assisted in implementing loss prevention strategies to reduce shrinkage.
- Conducted regular audits of inventory and merchandise displays for discrepancies.
- Collaborated with team members to improve theft prevention tactics and procedures.
- Trained new associates on asset protection protocols and emergency response procedures.
- Reported security incidents promptly to management for further investigation.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Customer Service Representative
PFS
Uvalde, TX
01.2023 - 08.2023
- Managed high-volume customer inquiries through phone and email channels.
- Resolved customer issues efficiently, ensuring satisfaction and loyalty.
- Documented customer interactions accurately in CRM systems for tracking purposes.
- Collaborated with team members to streamline communication processes.
- Responded to customer requests for products, services, and company information.
Education
Cyber Security
Southwest Texas Junior College
Uvalde, TXHigh School Diploma -
Crossroads
Uvalde, TX05.2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Decision-making
- Customer engagement
- Cash handling
- Workplace safety
- Customer interaction
- Oral communication
- Issue resolution
- Data entry
- Record and file management
Timeline
Associate
TexBest
05.2025 - Current
Asset Protection Associate
Walmart
01.2024 - 07.2025
Customer Service Representative
PFS
01.2023 - 08.2023
Cyber Security
Southwest Texas Junior College
High School Diploma -
Crossroads