Serenity Baker

• Consulted with behavioral health clinicians to identify and recommend suitable treatment options and facilities for patients, enhancing care coordination.

• Navigated complex searches for higher levels of care, including intensive outpatient programs (IOPs), partial hospitalization programs (PHPs), residential treatment centers (RTCs), rehabilitation or detoxification facilities, and inpatient mental care units, ensuring patients received appropriate treatment.

• Maintained accurate and confidential electronic health records (EHRs) in compliance with national privacy regulations, supporting integrity of patient information.

• Demonstrated project management skills by organizing client account information, maintaining accurate records, and communicating wellness resources offered through Lyra Health.

• Exhibited an equal balance of efficiency and quality while consistently meeting metrics.

• Met metrics such as average handle time (AHT) and quality assurance standards, to strive for supreme inbox workflow.

• Prioritize client's safety by showing attentiveness during intake consultation and professional, compassionate communication.
• Demonstrate project management with organizing client information and precise communication by listing the additional assets offered.
• Utilize technical abilities by diagnosing technical issues, seeking out solutions, and navigating through various client management systems.

• Identified, contacted and scheduled screenings with a highly qualified candidate pool.
• Conducted extensive research through candidate tracking systems and other methods in a time-sensitive environment.
• Assessed potential candidates for executive, management positions, to ensure company alignment.

• Increased candidate flow by over 75% during Q4 through personal outreach to potential candidates by phone and email.
• Evaluated a high volume of professional resumes weekly to determine suitable candidates.
• Facilitated candidate interview scheduling by effectively communicating to identify mutually convenient times.