Serenity Burley
Flat Rock
Summary
Barista and trainer with proven skills in customer service and team leadership. Adept at inventory management and problem resolution, ensuring efficient operations and exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Barista
Zs bubble tea
Taylor
01.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared a variety of beverages to ensure customer satisfaction.
- Welcomed guests with a friendly smile to create a welcoming atmosphere. to create positive customer experiences.
- Maintained cleanliness and organization of workspace and equipment to promote safe and a safe and inviting environment.
- Supervised barista team during shifts to enhance operational efficiency and service quality.
- Monitored inventory levels and communicated needs to management for timely restocking.
Trainer
Chic-Fil-A
Woodhaven
12.2023 - 04.2025
- Assisted in training new team members on operational procedures and customer service.
- Provided excellent customer service in a fast-paced restaurant environment.
- Provided quality customer service with a friendly attitude.
- Received and processed customer orders at the point-of-sale system. accurately and efficiently using point-of-sale system.
- Processed cash transactions accurately during busy shifts. and balanced cash register at the end of shifts.
- Ensured cleanliness of dining area and kitchen to uphold health standards. of dining area and kitchen to ensure a safe environment.
Education
High School Diploma -
Huron High School
New Boston, MI05-2026
Skills
- Beverage preparation
- Point-of-sale operation
- Cash handling
- Inventory management
- Customer service
- Team leadership
- Efficient service
- Time management
- Problem resolution
- Team collaboration
- Communication skills
Accomplishments
- National Honors Society
Affiliations
- Figure Skating
- Cheerleading
Timeline
Barista
Zs bubble tea
01.2025 - Current
Trainer
Chic-Fil-A
12.2023 - 04.2025
High School Diploma -
Huron High School