Serenity Epps
Jonesboro,GA
Summary
US Army veteran who has experience with signal support (25U) and also 42(A). Before joining was employed by Walmart as an online grocery pickup associate and also employed by CVS as shift supervisor. Very hard working and outgoing ready to work. Good with customers, leadership, and also time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
42A Human Resources Specialist
US Army
Augusta, GA
01.2023 - Current
- Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork.
- Researched and resolved personnel issues such as pay discrepancies, leave requests, and promotions.
- Maintained records of personnel actions such as promotions, transfers, demotions and disciplinary actions.
- Assisted with the development of recruiting goals by researching potential applicants' qualifications and backgrounds.
- Provided advice on military regulations concerning pay entitlements, benefits, transfers, separations and other personnel matters.
- Resolved conflicts between employees or supervisors related to employment status or job duties.
25U Signal Support Systems Specialist
US Army
Augusta, GA
03.2022 - Current
- Troubleshot, repaired, and maintained communication systems such as radios, telephones, and computers.
- Installed and configured various software programs on computer systems for users.
- Installed and employed signal support systems and terminal devices for battlefield situations.
Cvs Shift Supervisor
CVS Pharmacy
Jonesboro, GA
01.2021 - 02.2022
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
Walmart Ogp
Walmart
Hampton , GA
02.2020 - 12.2021
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Greeted customers and provided excellent customer service.
- Determined the best delivery methods based on order size and destination.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
High School Diploma -
Lovejoy High School
Hampton, GA12-2021
Skills
- Information Security
- Satellite Communications
- Software Installation
- Network configuration
- Network status monitoring
- Verbal and written communication
- Troubleshooting and assistance
- Payroll Processing
- Personnel Management
- Records Maintenance
- Training development
- Staff Management
- Barcode scanning
- Product Recommendations
- Order Accuracy
- Product Rotation
- Customer Service
- Relationship Building
- Decision-Making
- Sales proficiency
- Online Order Processing
- Prioritizing Orders
- Customer-Oriented
- Training and mentoring
- Workplace Safety
- Safety reviews
- Staff Motivation
- Policy Enforcement
- Cash handling ability
- Sales monitoring
Languages
English
Full Professional
Certification
- top secret security clearance
- 25U certs
- 42A certs
Timeline
42A Human Resources Specialist
US Army
01.2023 - Current
25U Signal Support Systems Specialist
US Army
03.2022 - Current
Cvs Shift Supervisor
CVS Pharmacy
01.2021 - 02.2022
Walmart Ogp
Walmart
02.2020 - 12.2021
High School Diploma -
Lovejoy High School