Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serenity Espinoza

Dallas,TX

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Starwood Cafe
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess/Server

Barley & Board
12.2023 - 10.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

High School Diploma -

The Colony High School
The Colony, TX
06-2024

Skills

  • Strong work ethic
  • Effective multitasking
  • Exceptional customer service
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Memory retention
  • Safe food handling
  • Exceptional communication

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Server

Starwood Cafe
11.2024 - Current

Hostess/Server

Barley & Board
12.2023 - 10.2024

High School Diploma -

The Colony High School

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Serenity Espinoza