Serenity Gray
St Louis,MO
Summary
Proven Enrollment Specialist with a track record of enhancing customer satisfaction and loyalty at T-Mobile, adept in problem-solving and critical thinking. Skilled in customer service and enrollment verification, I excel in fast-paced environments, significantly improving user experience and operational efficiency. Expert in maintaining professionalism and empathy, ensuring high-quality customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Cigna
St Louis, MO
12.2021 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Customer Service Representative
T-Mobile
St Louis, MO
07.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Phlebotomy
St.Louis School of Phlebotomy
St Louis, MO07.2024
Vashon High School
St Louis, MO05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Exceptional communication
- Enrollment Verification
- Insurance Coverage Verification
- Blood collection techniques
- Venipuncture
- Specimen labeling procedures
- Order of draw
- Capillary puncture
- Biohazard Disposal
- HIPAA
- Medical terminology knowledge
- Sample Collection
Certification
- PT - Phlebotomy Technician
Timeline
Enrollment Specialist
Cigna
12.2021 - Current
Customer Service Representative
T-Mobile
07.2018 - 03.2020
Phlebotomy
St.Louis School of Phlebotomy
Vashon High School