Serenity Hammack
Springville,IN
Summary
Highly motivated and detail oriented with 4+ years of experience in customer service. With a background in Childcare, Assistant Management, and Esthetics. Specialties include communicating with clients, team collaboration, appointment scheduling, record keeping, and data entry.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Esthetician
Le Esthetics
06.2022 - Current
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Rebekahs Window Washing
05.2021 - 06.2022
- Coordinated with other departments to ensure smooth flow of operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Daycare Assistant
Kinderland
07.2019 - 04.2021
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Maintained organized and clean classroom and play areas.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Maintained schedule of class assignments to meet deadlines.
Education
Licensed Esthetician
Tricoci University of Beauty Culture, LLC
Bloomington, IN02.2020
High School Diploma -
Shoals Community Jr-Sr High School
Shoals, IN05.2019
Skills
- Customer Service
- Data Entry
- Attention to Detail
- Relationship Building and Management
- Scheduling
- Cleaning and Sanitizing
- Outstanding Client Care
- Excellent Team Player
- Employee Training
- Hydra Facials
- LED Light Therapy
- Hair Removal
- Skin Rejuvenation
Certification
- Licensed Esthetician
- Introduction to Microsoft Excel Certificate
- Create Charts and Dashboards Using Microsoft Excel Certificate
- Certified Nuts and Bolts Graduate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Esthetician
Le Esthetics
06.2022 - Current
Assistant Manager
Rebekahs Window Washing
05.2021 - 06.2022
Daycare Assistant
Kinderland
07.2019 - 04.2021
Licensed Esthetician
Tricoci University of Beauty Culture, LLC
High School Diploma -
Shoals Community Jr-Sr High School
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