Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Jones

Dallas,Texas

Summary

Hands-on Effective Professional in retail sales with experience in product placement and merchandising. Looking for an exciting and challenging role as a trainer for a reputable company. Sales professional with experience tracking and following up on hot leads, managing accounts, and developing long-term customer relationships.

Overview

3
3
years of professional experience

Work History

Security Officer

Iidon Security Associates
04.2025 - 09.2025
  • Monitored premises to ensure safety and security for staff and visitors.
  • Conducted regular patrols to identify and address potential safety hazards.
  • Responded promptly to incidents, coordinating with law enforcement when necessary.
  • Maintained accurate logs of daily activities and security breaches.
  • Collaborated with team members to enhance overall security measures on site.
  • Utilized surveillance equipment effectively to monitor high-traffic areas and deter unauthorized access.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Team Lead

Whataburger
11.2022 - 06.2023
  • Mentor and train junior and new employees.
  • Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.

Team Member

Shake Shack Old Town
04.2022 - 10.2022
  • Assisted management with stock ordering and inventory control.
  • Am promoting the most recent products to customers.
  • Ensured order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.

Education

High School - undefined

Emmett J. Conrad High School
Dallas, TX
01.2023

Skills

  • Minute taking
  • Problem resolution
  • Packing and shipping proficiency
  • Customer rapport
  • Team building
  • Coordination
  • Customer requirement prioritization
  • Written and oral communication
  • Active listening
  • Report writing
  • Security guard license
  • CCTV surveillance
  • CCTV monitoring
  • Surveillance
  • Access control
  • Conflict de-escalation
  • Conflict resolution techniques
  • Incident reporting
  • Emergency response
  • Patrol operations
  • Dispatch
  • Security systems

Timeline

Security Officer

Iidon Security Associates
04.2025 - 09.2025

Team Lead

Whataburger
11.2022 - 06.2023

Team Member

Shake Shack Old Town
04.2022 - 10.2022

High School - undefined

Emmett J. Conrad High School
Serenity Jones