Serenity Jones
Dallas,US
Summary
Hands-on Effective Professional in retail sales with experience in product placement and merchandising. Looking for an exciting and challenging role as a trainer for a reputable company. Sales professional with experience tracking and following up on hot leads, managing accounts, and developing long-term customer relationships.
Overview
4
4
years of professional experience
Work History
Security Officer
Iidon Security Associates
Farmers Branch, TX
03.2024 - 04.2026
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to alarms and emergency situations, implementing appropriate protocols.
- Collaborated with law enforcement during incidents, ensuring effective communication and resolution.
- Maintained accurate logs of daily activities, incidents, and safety inspections.
- Provided exceptional customer service while enforcing security policies and regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Team Lead
Whataburger
Dallas, TX
11.2022 - 06.2023
- Mentor and train junior and new employees.
- Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds.
- Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
Team Member
Shake Shack Old Town
Dallas, TX
04.2022 - 10.2022
- Assisted management with stock ordering and inventory control.
- Am promoting the most recent products to customers.
- Ensured order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
Education
High School -
Emmett J. Conrad High School
Dallas, TX05.2023
Skills
- Minute taking
- Problem resolution
- Packing and shipping proficiency
- Customer rapport
- Team building
- Coordination
- Customer requirement prioritization
- Written and oral communication
- Active listening
- Report writing
- Security guard license
- CCTV surveillance
Timeline
Security Officer
Iidon Security Associates
03.2024 - 04.2026
Team Lead
Whataburger
11.2022 - 06.2023
Team Member
Shake Shack Old Town
04.2022 - 10.2022
High School -
Emmett J. Conrad High School