Serenity nuells
CORPUS CHRISTI,Texas
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Alorica
Corpus Christi, TX
03.2024 - Current
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained accurate records of customer interactions for future reference.
Store Associate
Stripes Convenience Store
Corpus Christi, TX
05.2021 - 01.2024
- Provided cash register operations and handled customer payments.
- Resolved customer complaints promptly with professionalism and courtesy.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Sandwich Artist
SUBWAY®Restaurants
Corpus Christi, TX
02.2020 - 03.2021
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Operated cash registers to process payments from customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Maintained cleanliness of work area throughout shift.
Education
Bachelor of Science - Nursing
Texas A&M University - Corpus Christi
Corpus Christi, TX07-2026
High School Diploma -
Por Vida Academy At Corpus Christi
Corpus Christi, TX06-2021
Skills
- Customer Service
- Database Research
- Cash Handling
- Communicating with clients
- Resolving issues
- Team Collaboration
- Organization
- Computer literacy fundamentals
Certification
- Certified EKG Specialist
- Certified Phlebotomy Technician
Timeline
Call Center Representative
Alorica
03.2024 - Current
Store Associate
Stripes Convenience Store
05.2021 - 01.2024
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 03.2021
Bachelor of Science - Nursing
Texas A&M University - Corpus Christi
High School Diploma -
Por Vida Academy At Corpus Christi
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