Serenity Rivera
Port Richey,FL
Summary
Proven team player with a strong work ethic, demonstrated through exceptional customer service at Salt Rock Tavern. Skilled in cash handling and guest engagement, achieving seamless service transitions and positive customer relationships. Excellently managed multiple tasks, showcasing problem-solving abilities and communication skills, without compromising service quality.
Overview
22
22
years of professional experience
Work History
Server
Salt Rock Tavern
3689 Tampa Road
12.2001 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Dairy Queen
500 N University Dr
03.2018 - 10.2019
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDoanlds
4085 Tampa Road
01.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
East Lake Highschool
1300 Silver Eagle Drive 07.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Communication
- Team player
- Problem solving
Timeline
Cashier
Dairy Queen
03.2018 - 10.2019
Cashier
McDoanlds
01.2016 - 03.2017
Server
Salt Rock Tavern
12.2001 - Current
High School Diploma -
East Lake Highschool