Serenity Ross
Dallas,TX
Summary
Dynamic Parts Sales Manager with a proven track record at Autozone, excelling in task delegation and problem-solving. Enhanced team efficiency and customer loyalty through effective performance evaluations and empathetic service. Leveraged time management skills to drive sales growth while maintaining high standards of operational excellence.
Overview
5
5
years of professional experience
Work History
Parts Sales Manager
Autozone
07.2023 - Current
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offer assistance to customers in need and maintaining current knowledge of seasonal products.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Irving Holdings
04.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kitchen Lead
Chipotle
12.2019 - 03.2021
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
Education
High School Diploma -
MacArthur High School
3700 N MacArthur Blvd06-2019
Skills
- Task delegation
- Problem-solving
- Time management
- Supportive team player
- Customer service
Timeline
Parts Sales Manager
Autozone
07.2023 - Current
Customer Service Representative
Irving Holdings
04.2021 - 06.2023
Kitchen Lead
Chipotle
12.2019 - 03.2021
High School Diploma -
MacArthur High School
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