Serenity Tolliver
Union,KY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Lead Dunkin AM/PM Manager
One Holland
08.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Sales Associate
TJX Companies
08.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Jimmy John's
06.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Pre-Forensics, Minor in Criminal Justice
Thomas More College
Fort Mitchell, KY05.2026
High School Diploma -
Larry A. Ryle High School
Union, KY05.2022
Skills
- Constructive Feedback
- Data Accuracy
- Loyalty Programs
- Billing and Payment Processing
- Social Media Platforms
- Safety Awareness
- Reporting
- Professional Speaking
- Mentoring
- Interpersonal Skills
Affiliations
Kentucky Academy of Science Member
Timeline
Shift Lead Dunkin AM/PM Manager
One Holland
08.2022 - Current
Sales Associate
TJX Companies
08.2021 - 05.2022
Cashier
Jimmy John's
06.2018 - 07.2019
Bachelor of Arts - Pre-Forensics, Minor in Criminal Justice
Thomas More College
High School Diploma -
Larry A. Ryle High School
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