Lindsay [gilliland

• Cooperated with coworkers to improve customer experience and manage storefront.
• Evaluated employee performance and coached and trained to improve weak areas.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.

disinfected bathrooms at a fast speed.

disposed of all garbage

restocked items that where low

all rooms where vacuumed and mopped

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.