Summary
Overview
Work History
Education
Skills
Timeline
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K'Lah Bacon

Washington,DC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

9
9
years of professional experience

Work History

Shift Lead Manager

Wegmans
02.2020 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Shift Leader

Starbucks
03.2015 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shift Manager/Key Holder

Safeway
07.2018 - 04.2020
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.

Education

Medical Office Assistant - Medical Reception

Prospect College
Washington, DC
03.2021

High School Diploma -

Ballou Stay
06.2018

Skills

  • Customer Loyalty
  • Inventory Accuracy
  • Loss Prevention Strategies
  • Maintaining Clean Work Areas
  • Constructive Feedback
  • Operational Procedures
  • Verbal and Written Communication
  • Shift Work
  • Employee Relationships
  • Customer Inquiries
  • Performance Motivation

Timeline

Shift Lead Manager

Wegmans
02.2020 - Current

Shift Manager/Key Holder

Safeway
07.2018 - 04.2020

Shift Leader

Starbucks
03.2015 - 08.2020

Medical Office Assistant - Medical Reception

Prospect College

High School Diploma -

Ballou Stay

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K'Lah Bacon