Serenity Williams
Salem
Summary
Dynamic Administrative Office Manager with a proven track record at Oregon State Hospital, excelling in employee scheduling and policy development. Expert in electronic medical records systems, I enhanced service delivery and streamlined operations, training staff to improve efficiency and compliance. Committed to fostering a collaborative environment while managing billing inquiries effectively.
Overview
6
6
years of professional experience
Work History
Administrative Office Manager
Oregon State Hospital
Salem
06.2021 - 02.2024
- Coordinated communication between medical staff and patients to enhance service delivery.
- Assisted in insurance verification and managed billing inquiries for patient accounts.
- Developed and implemented office procedures to streamline administrative tasks.
- Trained new staff on office protocols and electronic health record systems.
Medical Office Specialist
Oregon State Hospital
Salem
07.2018 - 06.2021
- Coordinated patient scheduling and appointments to optimize clinic operations.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Facilitated transmission of medical records and correspondence via mail, e-mail, or fax to ensure timely communication.
- Answered telephones and directed calls to appropriate medical or administrative staff, enhancing communication flow.
Education
High School Diploma -
South Salem High School
Salem, OR01-2019
Skills
- Office management
- Employee scheduling
- Payroll oversight
- Human resources
- Budget oversight
- Policy modification
- EMR systems
- Meeting coordination
- Calendar management
Custom Section 2
- James Heart - 503.851.9410
- Kelly Christner - 971.218.4413
- Christopher Green - 503.509.7903
Timeline
Administrative Office Manager
Oregon State Hospital
06.2021 - 02.2024
Medical Office Specialist
Oregon State Hospital
07.2018 - 06.2021
High School Diploma -
South Salem High School