Seressa Hayward
Summary
A respectful employee possessing excellent communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels.
Accommodating and welcoming individual willing to go above and beyond to assist guests with requests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Attendant
Mandara Spa
07.2023 - 03.2024
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Collaborated with spa therapists to ensure seamless coordination of bookings, treatments, and overall client care.
Housekeeper
Harrah's Cherokee Casino And Resort
11.2019 - 06.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Ingles Supermarket
04.2019 - 11.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Integrated Health Science
Western Carolina University
Cullowhee, NC05.2023
Skills
- Interpersonal Skills
- Relationship Building
- Inventory Management
- Excellent Communication
- Sorting and Categorizing
- Customer Service
- Time Management
- Attention to Detail
- Interior decorating
- Reliability
Certification
- CPR Certified
- R.A.D. Certified
Volunteering
Senior year at Western Carolina University, 2023.
- Several visits to Haywood Pathways Center
-Served food to the residents at Pathways
-One-on-one conversations to get to know the residents
to make them aware of mental wellness techniques
for their day-to-day lives.
Timeline
Spa Attendant
Mandara Spa
07.2023 - 03.2024
Housekeeper
Harrah's Cherokee Casino And Resort
11.2019 - 06.2023
Cashier
Ingles Supermarket
04.2019 - 11.2019
Bachelor of Science - Integrated Health Science
Western Carolina University