Open To Work
SERGE Chishimba
Elizabeth,NJ
Work Preference
Summary
Results-driven Team Leader experienced in quality assurance, project management, and personnel training. Enhanced team performance and workflow efficiency through effective communication and conflict resolution. Committed to delivering exceptional customer service while fostering a collaborative environment and continuous improvement.
Overview
4
4
years of professional experience
Work History
Team Leader
Walmart
Linden
10.2022 - Current
- Supervised daily operations and team workflow in a fast-paced retail environment.
- Offered training and support to keep team members motivated and working toward objectives.
- Trained and mentored new associates on store policies and customer service standards.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted in scheduling staff shifts to meet peak customer traffic needs.
Education
John E. Dwyer Technology Academy
Elizabeth, NJSkills
- Staff training
- Inventory management
- Customer service
- Scheduling staff
- Performance evaluation
- Team leadership
- Employee motivation
- Time management
- Problem solving
- Overseeing daily activities
Timeline
Team Leader
Walmart
10.2022 - Current
John E. Dwyer Technology Academy