Serge Diao
Albany
Summary
Friendly, reliable teammate with 4+ years split between retail and busy kitchens. At Lowe’s, I handle high-volume POS transactions, balance drawers, and make sure customers feel heard and helped. In the kitchen, I crank out consistent, high-quality dishes, stay sharp on food safety, and keep service moving by communicating clearly with the team. I bring calm under pressure, quick problem-solving, and a genuine focus on making people’s day a little easier.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
06.2025 - Current
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cook
Promenade at University Place
04.2025 - 05.2025
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cook
Dennys Restaurant
04.2021 - 05.2025
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Science - Cybersecurity/ Homeland Security
University At Albany, State University of New York
Albany, NY05-2027
High School Diploma -
Greece Athena
Rochester, NY06-2023
Skills
- Customer service
- POS & cash handling
- Order coordination
- Food prep & portioning
- Food safety & sanitation (ServSafe-aware)
- Inventory & restocking
- Time management
- Teamwork & communication
- Problem solving
- Attention to detail
- Adaptability under pressure
Languages
English
Native or Bilingual
Wolof
Native or Bilingual
Timeline
Customer Service Cashier
Lowes Home Improvment
06.2025 - Current
Cook
Promenade at University Place
04.2025 - 05.2025
Cook
Dennys Restaurant
04.2021 - 05.2025
Bachelor of Science - Cybersecurity/ Homeland Security
University At Albany, State University of New York
High School Diploma -
Greece Athena