SERGE NGWANZA
Charlotte,NC
Summary
Results-driven Business Execution Consultant with 8 years of expertise in executing strategic initiatives specializing in Risk Business Control Management, managing complex programs, and resources to meet customers’ needs. Possesses a solid understanding of the operations functions of a large bank and has a strong track record of delivering tangible results. Demonstrates a proven ability to collaborate cross-functionally with several lines of business leading strategic initiatives. Skilled in exercising independent judgement and provides guidance in diverse support functions and operations within a line of business. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
13
13
years of professional experience
1
1
Certificate
6
6
Languages
Work History
Vice President - Business Execution
INNOVEX GLOBAL SOLUTIONS, LLC
06.2023 - Current
- Responsible for identifying and developing risk-based management approaches for the full suite of our business and security challenges
- Drives mechanisms to continuously improve scale, efficiency, and quality in line with customer expectations
- Communicates risk to the business, ensuring that appropriate understanding and mitigation plans are in place, and tracking the management of critical business risk across Innovex Global Solutions (IGS)
- Conducts assessments of contracts’ maximum value through compliance tracking by identifying, managing, and minimizing potential risks throughout the lifecycle.
Business Execution Manager
TIAA
11.2020 - 06.2023
- Collaborated with aligned businesses and Enterprise Risk Partners to establish weekly and monthly oversight routines, analyzing changes of regulations to identify potential risks and impacts on business practices
- Drove executive awareness of risk metrics, monitoring results, evaluating, and measuring the impact of decisions practiced in control management
- Created and delivered impactful quarterly dashboards to aligned businesses
- Formulated short-term goals and long-term strategic plans to enforce effective risk control and mitigation measures
- Managed the entire lifecycle of assigned audits, delivering timely progress updates and closing reports to senior management and clients
- Ensured Third Party Risk Management activities conform to Regulatory, Group Policy and Local Procedures.
Program Manager
TIAA
08.2019 - 11.2020
- Collaborated with business leaders to establish strategic priorities aligned with the needs of business, resource capacity, and risk exposure
- Orchestrated initiatives to drive significant organizational change while overseeing operational risk
- Established well-defined milestones and objectives, drawing insights from functional areas and engaging stakeholders
- Interacted with customers and clients to identify precise business needs and requirements, fostering a deep understanding of their expectations
- Leveraged advanced tools like MS Excel spreadsheets and Power BI to extract, analyze and present data in support of strategic decision-making
- Provided compliance resources to project teams to ensure adherence with legal requirements
- Possesses strong risk, process, and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
- Developed strategic insights and recommendations based on the research conducted
- Possessed direct supplier/third party assessments experience.
Director – Strategy and Business Management
DEPARTMENT OF DEFENSE
07.2017 - 08.2019
- Conducted in-depth analysis and extensive due diligence travel for a diverse portfolio of countries, employing fundamental country risk management strategies
- Produced macroeconomic stress analyses, simulating diverse global conditions to assess potential risks
- Researched moderately complex business, operational, and strategic initiatives that required analytical skills, basic knowledge of organizational strategy and business execution, and understanding of international business.
Foreign Area Officer
DEPARTMENT OF DEFENSE
04.2014 - 07.2017
- Communicated US policies and goals, prepared documents for submission to host countries, and conducted country risk analytical studies
- Attended international conferences to discuss political, economic, and technical affairs
- Provided expertise on political-military operations and relations with partner nations.
Senior Manager - Business Intelligence
DEPARTMENT OF DEFENSE, CONFIDENTIAL
06.2011 - 04.2014
- Managed collections, organization, and analysis of competitive market data to develop strategic initiatives and created deliverables with actionable information for various areas of the organization
- Ensured data integrity across all performance-based metrics and reporting
- Provided analytics support incorporating open sources and classified information into reports and briefings to help anticipate, identify, and investigate Country Risk.
Education
Master of Arts - History
05.2001 -
Bachelor of Science - Health Care Management And Policy
05.2001 -
Lean Six Sigma: Green Belt - undefined
Skills
Advanced Analytical skills with high attention to detail and accuracyundefined
Websites
Affiliations
- Association of Certified Anti-Money Laundering Specialists (ACAMS)
- Project Management Institute (PMI)
- Risk Management Society (RMS)
Certification
LSSGB, US Army - April 2013
Timeline
Vice President - Business Execution - INNOVEX GLOBAL SOLUTIONS, LLC
06.2023 - Current
Business Execution Manager - TIAA
11.2020 - 06.2023
Program Manager - TIAA
08.2019 - 11.2020
Director – Strategy and Business Management - DEPARTMENT OF DEFENSE
07.2017 - 08.2019
Foreign Area Officer - DEPARTMENT OF DEFENSE
04.2014 - 07.2017
LSSGB, US Army - April 2013
04-2013
Senior Manager - Business Intelligence - DEPARTMENT OF DEFENSE, CONFIDENTIAL
06.2011 - 04.2014
COLUMBIA UNIVERSITY - Master of Arts, History
05.2001 -
UNIVERSITY OF NEW HAMPSHIRE - Bachelor of Science, Health Care Management And Policy
05.2001 -
US Army - Lean Six Sigma: Green Belt,
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