Serge Protsyuk
Roseville,CA
Summary
At Alex's Comfort Shoes, I excelled as a Customer Support Specialist and Back Room Manager, leveraging my complaint handling and empathy skills to enhance customer satisfaction significantly. My proactive approach and dedication to quality assurance led to notable repeat business and positive feedback, showcasing my ability to address complex issues with professionalism and a friendly demeanor. Qualified Back Room Manager with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Alex's Comfort Shoes
09.2015 - 09.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
High School Diploma -
Moskov Highs Hool 445
Russian Federation 06-1995
Skills
- Complaint Handling
- Quality Assurance
- Sales Support
- Customer Response
- Customer service excellence
- Customer Service
- Teamwork and Collaboration
- Customer Communication and Empathy
Languages
Russian
Native or Bilingual
Interests
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Community Cleanup
- Volunteering with youth sports programs as a support person
- I enjoy helping others and giving back to the community
Timeline
Customer Support Specialist
Alex's Comfort Shoes
09.2015 - 09.2024
High School Diploma -
Moskov Highs Hool 445
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