Sergey Klochkov
Tech Support Associate
Hoover,Alabama
Summary
Dedicated Customer Service professional with expertise in service delivery and exceptional multitasking abilities. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Penske Truck Leasing
Hoover, AL
08.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved issues while communicating across different departments.
- Trained staff on operating procedures and company services.
- Fulfilled 200+ customers per day.
Sales Associate
GNC
Hoover, AL
09.2021 - 07.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer's technical issues promptly and effectively.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build strong and lasting relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consistently ranked among top 3 sales associates in the district.
Ice Cream Server
Bluff Park Ice Cream Shoppe
Hoover, AL
10.2019 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Collaborated with management to develop marketing and promotional activities.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Focused on building strong and lasting customer relationships
- Served 50+ customers per day.
Education
Bachelor of Science - Cybersecurity
Mississippi State University
Starkville, MS 03.2023 - Current
High School Diploma -
Hoover High School
Hoover, AL 08.2019 - 05.2022
Associate of Applied Science - Cybersecurity
Jefferson State Community College
Birmingham, AL 08.2022 - 05.2023
High School Diploma -
Open Russian School
Moscow, Russia 10.2015 - 03.2021
Skills
Technical Proficiency
Timeline
Bachelor of Science - Cybersecurity
Mississippi State University
03.2023 - Current
Customer Service Representative
Penske Truck Leasing
08.2022 - 05.2023
Associate of Applied Science - Cybersecurity
Jefferson State Community College
08.2022 - 05.2023
Sales Associate
GNC
09.2021 - 07.2022
Ice Cream Server
Bluff Park Ice Cream Shoppe
10.2019 - 08.2021
High School Diploma -
Hoover High School
08.2019 - 05.2022
High School Diploma -
Open Russian School
10.2015 - 03.2021
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