Sergio Barajas
Pleasant Grove,Utah
Overview
6
6
years of professional experience
Work History
Front of House Trainer
Zaxbys
11.2017 - 09.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
Sales Representative
Clearlink Communications
04.2017 - 11.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Associate of Applied Science - Culinary Arts
Utah Valley University
06.2019
Skills
- Service Prioritization
- Brand Loyalty
- Restaurant Operation
- Quality Control Guidelines
- POS Systems Operations
- Guest Satisfaction
- Resolving Disputes
- Hiring Procedures
- Health Department Inspections
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front of House Trainer
Zaxbys
11.2017 - 09.2023
Sales Representative
Clearlink Communications
04.2017 - 11.2018
Associate of Applied Science - Culinary Arts
Utah Valley University
Similar Profiles
Jake OtisJake Otis
Crew Member at ZaxbysCrew Member at Zaxbys
Zavarea NorwoodZavarea Norwood
Certified Zaxbys Trainer at ZaxbysCertified Zaxbys Trainer at Zaxbys
Luis ColoradoLuis Colorado
Assistant Manager at ZaxbysAssistant Manager at Zaxbys
Taylor BoshersTaylor Boshers
Back of House Team Member at ZaxbysBack of House Team Member at Zaxbys
Kassidy RockwellKassidy Rockwell
Cosmetologist at Great ClipsCosmetologist at Great Clips