Sergio Barajas
Pleasant Grove,Utah
Overview
6
6
years of professional experience
Work History
Front of House Trainer
Zaxbys
11.2017 - 09.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
Sales Representative
Clearlink Communications
04.2017 - 11.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Associate of Applied Science - Culinary Arts
Utah Valley University
06.2019
Skills
- Service Prioritization
- Brand Loyalty
- Restaurant Operation
- Quality Control Guidelines
- POS Systems Operations
- Guest Satisfaction
- Resolving Disputes
- Hiring Procedures
- Health Department Inspections
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front of House Trainer
Zaxbys
11.2017 - 09.2023
Sales Representative
Clearlink Communications
04.2017 - 11.2018
Associate of Applied Science - Culinary Arts
Utah Valley University