Summary
Overview
Work History
Skills
Languages
Timeline
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Sergio Carias

Sergio Carias

San Bruno,CA

Summary

Seasoned Ramp Supervisor with a proven track record at Dnata, enhancing operational efficiency and ramp safety through meticulous planning and performance evaluations. Excelled in personnel supervision and ground support equipment management, fostering team growth and improving safety protocols. Demonstrates exceptional skills in work coordination and safety management, contributing to significant operational improvements.

Overview

9
9
years of professional experience

Work History

Ramp Supervisor

Dnata
08.2019 - Current
  • Created load plans and performed calculations to prepare for assigned flights.
  • Evaluated performance, set schedules and coached ramp agents on work areas.
  • Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.

Cashier

She’ll
02.2016 - 07.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Detail Supervisor

Century Auto Credit
07.2015 - 08.2019
  • Oversaw and coordinated staff member scheduling and performance.
  • Delivered consistent customer satisfaction by maintaining rigorous quality control standards on all completed projects.
  • Promoted a positive work environment, fostering teamwork and open communication among staff members.
  • Assisted in budget planning, forecasting expenses, and managing financial resources effectively within the department''s allocated funds.
  • Implemented employee performance evaluations, providing constructive feedback and guidance for professional development.
  • Managed team of Number personnel focused on providing expert detailing services to Type customers.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.

Skills

  • Ramp service
  • Operational Efficiency
  • Passenger Boarding
  • Ground Support Equipment
  • Safety Management
  • Vehicle Inspection
  • Ground Operations
  • Incident Reporting
  • Work Coordination
  • Personnel Supervision

Languages

English
Limited Working

Timeline

Ramp Supervisor

Dnata
08.2019 - Current

Cashier

She’ll
02.2016 - 07.2022

Detail Supervisor

Century Auto Credit
07.2015 - 08.2019

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Sergio Carias