SERGIO CASTRUITA
Lula,GA
Summary
Dynamic leader with proven expertise in marketing strategies and customer relationship management honed at I Luv Hot Pot LLC. Excelled in staff development and leadership, boosting sales through innovative branding and advertising. Fluent in Spanish, adept at fostering client relations and driving team success. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager
I Luv Hot Pot LLC
Duluth , GA
08.2023 - Current
- I had the opportunity to work with amazing people and increase my customer service experience.
- Developed marketing strategies to build more sales.
- Managing Staff Schedules and ensuring proper staffing levels.
- Overseeing day-to-day operations, resolving issues as they arise.
- Handle Costumer service reviews and feedbacks properly.
- Hiring, training and developing staff members.
- Performance management and employee evaluation.
- Forecasting future needs and making necessary adjustments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Warehouse Manager
Cornerstone Control Systems
Norcross , GA
04.2019 - 08.2025
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Communicated regularly with other departments regarding supply chain activities.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Established and maintained good relations with customers, vendors, and transport companies.
- Established transportation cost standards and economical shipping practices.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Accounting
Gwinnett Technical College
Lawrenceville, GASkills
- Advertising and marketing
- Sales
- Branding
- Customer relationship management
- Risk mitigation
- Client relations
- Staff development
- Leadership and team building
- Budget forecasts
- Team training and development
- Fluent spanish
Timeline
General Manager
I Luv Hot Pot LLC
08.2023 - Current
Warehouse Manager
Cornerstone Control Systems
04.2019 - 08.2025
Accounting
Gwinnett Technical College
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