Sergio Cruz-Celiz

• Enhanced client satisfaction by efficiently managing and organizing case files.
• Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
• Managed incoming calls and inquiries, directing callers to appropriate personnel or resources.
• Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
• Assisted with billing processes and collection efforts as needed while maintaining accurate financial records for the firm''s clients.
• Processed incoming mail promptly by sorting it according to urgency or relevance-then distributing it accordingly.
• Updated attorneys regularly about changes in court schedules or any other pertinent information, ensuring they were well-informed and prepared.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Prepared and processed invoices for attorney billing.
• Assisted attorneys with case preparation, contributing to successful outcomes.
• Coordinated scheduling and appointments, ensuring punctual attendance at important meetings and court dates.

• Loaded, unloaded and moved material to and from storage and production areas.
• Answered customer questions and provided detailed product information.
• Helped customers locate desired items

July 2020 - September 2020

Landscaper Schalow's Nursery, Marshfield, WI

• Performed general landscaping duties such as mowing lawns, building patios, planting trees and plants

May 2019 - April 2020

General Laborer Strek-O Doors, Abbotsford, WI

• Work in the shipping and handling department of the company
• Inspected and packaged doors upon company satisfaction