Sergio Feliciano
Avenel
Summary
Optical manager with a proven track record in enhancing patient care, inventory management, and team leadership. Committed to optimizing clinic efficiency and driving exceptional customer service.
Overview
26
26
years of professional experience
Work History
Optical Manager/Lab Technician
Barrios Vision
Greenbrook, NJ
09.2018 - Current
- Developed and implemented operational protocols to enhance patient care and same-day service delivery.
- Managed optical inventory systems to ensure accurate stock levels and timely replenishment.
- Trained and mentored staff on optical products, enhancing team knowledge and customer engagement.
- Oversaw scheduling and workflow management to optimize clinic efficiency and reduce patient wait times.
- Responsible for billing and processing insurance claims for all eyeglass and contact orders.
- Assisted all contact lens patients with contact insertion and removal
Optician/Lab Technician
Opsin Eyecare
Oakhurst, NJ
05.2016 - 05.2018
- Implemented processes for eye exam scheduling, reducing wait times significantly with same-day delivery services.
- Collaborated with optometrists to develop tailored eyewear solutions based on individual patient needs.
- Led initiatives to improve in-store merchandising, enhancing product visibility and customer engagement.
- Responsible for billing and processing insurance claims for all eyeglass and contact orders.
Licensed Optician/Manager
Vision Associates
Oakhurst, NJ
01.2009 - 05.2016
- Provided fitting and adjustment of eyewear to ensure patient comfort and satisfaction.
- Educated patients on lens options, frame selections, and proper eyewear maintenance.
- Assisted in managing inventory levels to ensure availability of frames and lenses for customer needs.
- Collaborated with optometrists to interpret prescriptions and recommend appropriate eyewear solutions.
- Responsible for billing and processing insurance claims for all eyeglass and contact orders.
Floater Optician
Partners In Vision
North Jersey
08.2008 - 01.2009
- Provided customer service by assessing patient needs and recommending appropriate eyewear solutions.
- Conducted vision tests using diagnostic equipment to ensure accurate prescriptions.
- Managed inventory, ensuring correct stock levels of lenses and frames for seamless operations.
- Trained junior staff on optical techniques and customer interaction to enhance team performance.
- Responsible for billing and processing insurance claims for all eyeglass and contact orders.
Apprentice Optician
Pearle Vision
Woodbridge, NJ
06.2003 - 08.2008
- Assisted in fitting and adjusting eyewear to ensure comfort and vision correction.
- Provided customer service by addressing inquiries and resolving issues.
- Maintained accurate inventory levels of frames, lenses, and optical supplies to support operations.
- Collaborated with optometrists to streamline patient care processes and enhance service delivery.
- Responsible for billing and processing insurance claims for all eyeglass and contact orders.
Lab Technician/Frame Stylist
LensCrafters
Menlo Park Edison, Nj
12.1999 - 06.2003
- Conducted precise optical manufacturing to ensure product quality and accuracy.
- Operated lens fabrication machinery to produce customized eyewear solutions.
- Collaborated with optometrists to interpret prescriptions and provide recommendations.
- Trained new staff on laboratory safety protocols and equipment operation procedures.
Education
Ophthalmic Dispenser
Raritan Valley Community College
Somerville, NJHigh School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2000
Skills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Management skills
- Insurance processing
- Lab technician
Languages
Spanish
Native or Bilingual
Timeline
Optical Manager/Lab Technician
Barrios Vision
09.2018 - Current
Optician/Lab Technician
Opsin Eyecare
05.2016 - 05.2018
Licensed Optician/Manager
Vision Associates
01.2009 - 05.2016
Floater Optician
Partners In Vision
08.2008 - 01.2009
Apprentice Optician
Pearle Vision
06.2003 - 08.2008
Lab Technician/Frame Stylist
LensCrafters
12.1999 - 06.2003
Ophthalmic Dispenser
Raritan Valley Community College
High School Diploma -
Perth Amboy High School