Sergio Fernandes
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Assistant Produce Manager
Publix
05.2020 - Current
- Demonstrate strong leadership skills by training and developing a team of 10 associates
- Stay up to date with government regulation in order to maintain compliance with health and safety audits.
- Continuously improve processes and procedures within the department to ensure , reduce waste, and increase overall profitability.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
Bar Manager
Papi’s Cuban & Caribbean Grill
03.2013 - 03.2019
- Handel daily average of $1k bar revenue and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Clerk
QuikTrip
03.2012 - 03.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2011
Skills
- Excel, Word, Powerpoint Task Delegation
- Customer Service
- Retail Inventory Management
Affiliations
- Gamma Iota Sigma- Georgia State Campus
Languages
Spanish
Native or Bilingual
Timeline
Assistant Produce Manager
Publix
05.2020 - Current
Bar Manager
Papi’s Cuban & Caribbean Grill
03.2013 - 03.2019
Clerk
QuikTrip
03.2012 - 03.2013
High School Diploma -
Collins Hill High School
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