Sergio Maradiaga

Port Jefferson Station

Summary

Dynamic retail professional with extensive experience from Shoprite to Nike, excelling in talent recruitment and team development. Proven track record in enhancing community engagement and driving sales through effective merchandising and coaching. Adept at managing payroll and fostering collaboration, ensuring operational excellence and a positive customer experience.

Overview

years of professional experience

Work History

Store Associate /Community Ambassador

Nike

Riverhead

05.2025 - Current

Assisted customers with product selection and provided exceptional service.
Assisted customers in selecting and fitting athletic footwear and apparel.
Organized merchandise displays to improve customer experience and showcase products effectively.
Operated point-of-sale systems accurately for efficient transactions.
Collaborated with team members to ensure smooth store operations.
Monitored sales floor for cleanliness and adherence to Nike's brand standards.
Engaged in team meetings to discuss product knowledge and sales strategies.
Partnered with local organizations to strengthen community engagement initiatives and foster relationships.
Coordinated planning and execution of community-building activities and events to promote local involvement.

Store Manager

Five Below

06.2022 - 05.2025

Managed inventory control, cash control, and store opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised all operational procedures to ensure compliance and efficiency in the store.
Coached team members through various challenges, guiding adjustments in behavior to enhance customer shopping experience.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Trained and promoted talent to prepare them for the next step in their retail career.
Hired new talent to build a strong workforce for future growth.
Promoted any and all changes pushed out by corporate. Help associates and management feel comfortable with change and turn their views in a positive direction.
Managed payroll based on business needs, adjusting shifts as necessary.

Sales Associate

Dick's Sporting Goods, Inc

03.2021 - 12.2022

Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Packed out merchandise and maintained a clean work environment to enhance customer shopping experience.
Assisted various departments based on daily operational requirements.
Unloaded deliveries and organized merchandise by department to streamline truck processing.

Front End Supervisor

ShopRite

01.2019 - 09.2021

Trained team members in successful strategies to meet operational and sales targets.
Educated staff on strategies for handling difficult customers and challenging situations.
Addressed customer concerns with knowledgeable service, resolving issues promptly to enhance customer satisfaction.
Monitored cash drawers in 9 Manned Registers + 18 Self Checkout stations to verify adequate cash supply.
Created and executed plans to maintain a clean front end as well as ensure all merchandise was returned to the proper locations when left at the front end.
Counted all registers by closing followed by auditing safe counts multiple times throughout the shift.

Education

High School Diploma -

Comsewogue High School

Port Jefferson Station, NY

05-2020

Skills

Talent Recruitment
Loss Prevention
Store Merchandising
Team Development
Payroll Management
Shift Scheduling

Supply Ordering
Accurate Cash Handling
Team leadership
Visual merchandising
Team collaboration
Community engagement

Languages

English
Spanish
German (A1)

Timeline