Sergio Marquez
San Jose,CA
Overview
9
9
years of professional experience
Work History
Community Relations Representative
Santa Clara Square (The Irvine Company)
03.2024 - Current
- As a CORE team member, planned and executed friendly staff competitions, and team events with a focus on enhanced employee engagement and retention within RSO and maintenance.
- Provided timely responses to inquiries from disgruntled residents, from minor issues to major remediation cases ensuring accurate information dissemination and prompt resolution.
- Maintained accurate resident files and updated any changes to ensure audit compliance resulting in a audit score of "2" in FY24.
Leasing Consultant
Wooldand Meadow (Woodmont)
02.2023 - 03.2024
- Greeted, toured, and closed rentals with prospective residents.
- Underwent in-depth training for all Assistant Manager duties, along with incorporating
them into my daily responsibilities. Examples being: Final Account Statements, lease
renewals, processing invoices, handling resident complaints Etc.
Office Manager
L&M Financial
01.2020 - 01.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for loan officers and brokers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Executive Assistant
L&M Financial
01.2016 - 01.2020
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Mechanical Engineering
San Jose City College
San Jose, CA06.2014
High School Diploma -
Saint Lawrence Academy
San Jose, CA06.2012
Skills
- Interpretation and Translation Services (Spanish)
- Call Documentation
- Proficient with RealPage
- Proficient with Sales Force
- Team Management
- Staff Training
- Daily Reports
- Sales and Customer Service
Timeline
Community Relations Representative
Santa Clara Square (The Irvine Company)
03.2024 - Current
Leasing Consultant
Wooldand Meadow (Woodmont)
02.2023 - 03.2024
Office Manager
L&M Financial
01.2020 - 01.2023
Executive Assistant
L&M Financial
01.2016 - 01.2020
Mechanical Engineering
San Jose City College
High School Diploma -
Saint Lawrence Academy
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