Sergio Martinez
Chandler,AZ
Summary
Dynamic professional known for strong client interaction and sales skills. Experienced in coordinating parts inventory and enhancing customer experiences through effective communication and digital strategies. Highly coachable and eager to learn, with a proactive mindset and a commitment to continuously improving performance and driving operational success.
Overview
11
11
years of professional experience
Work History
Parts Coordinator
Caliber Collision
Chandler, AZ
05.2024 - Current
- Coordinated parts inventory management to ensure timely availability of necessary components.
- Processed incoming and outgoing parts shipments, maintaining accuracy in documentation.
- Collaborated with technicians to identify parts requirements for vehicle repairs.
- Monitored stock levels and initiated orders to prevent shortages or delays in service.
- Utilized inventory management software to track part usage and streamline ordering processes.
Internet Sales Manager
East Valley Nissan
Chandler, AZ
02.2020 - 05.2024
- Developed and implemented online marketing strategies to drive traffic and increase sales.
- Collaborated with sales team to enhance lead generation processes through digital channels.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Sales Associate
Horne Mazda
Tempe, AZ
03.2017 - 02.2020
- Maintained up-to-date knowledge on industry trends, competitor offerings, and new model releases to provide accurate information to customers.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Collaborated with management and other team members to achieve monthly sales goals consistently.
Air Conditioning Technician
Orangutan Home Services
Tempe, AZ
02.2016 - 06.2016
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on air conditioning units, enhancing system efficiency and longevity.
- Collaborated with team members to troubleshoot complex HVAC issues, improving resolution times and service quality.
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
Auto Body Technician
Chandler Auto Body
Chandler, AZ
11.2014 - 01.2016
- Executed precise repairs on vehicle bodies, ensuring adherence to industry standards.
- Conducted thorough inspections to assess damage and determine repair needs.
- Streamlined workflow processes, reducing turnaround times for vehicle repairs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Maintained a safe and clean work environment through proper equipment use and adherence to safety guidelines.
Education
Some College - Psychology
Avila University
Kansas City, MO05.2015
High School Diploma -
Hamilton High School
Chandler, AZ05.2011
Skills
- Relationship building
- Client interaction
- Engaging sales presentations
- Product feature articulation
- Utilization of internet-based Software
- Thrive in diverse settings
Timeline
Parts Coordinator
Caliber Collision
05.2024 - Current
Internet Sales Manager
East Valley Nissan
02.2020 - 05.2024
Sales Associate
Horne Mazda
03.2017 - 02.2020
Air Conditioning Technician
Orangutan Home Services
02.2016 - 06.2016
Auto Body Technician
Chandler Auto Body
11.2014 - 01.2016
Some College - Psychology
Avila University
High School Diploma -
Hamilton High School