Sergio Mena

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Collaborated with specialists for comprehensive patient care, resulting in improved health outcomes.
• Conducted physical examinations and diagnostic tests to accurately diagnose patients'' medical conditions.
• Served as a mentor to medical students and residents, providing guidance on best practices in patient care and clinical decisionmaking.
• Delivered presentations at conferences or community events on various health topics, raising awareness about important public health issues affecting the population served by the practice.
• Educated patients on disease prevention and healthy lifestyle choices, contributing to overall community wellbeing.
• Reduced hospital readmission rates by implementing effective preventive care measures and treatment plans.
• Performed minor surgical procedures, ensuring optimal patient safety and comfort throughout the process.

Visiting inpatients, outpatient activities, wound healing and minor surgical procedures under supervision, installation of probes and assistants during team surgeries or activities required in the assigned department.

• Demonstrated adaptability by swiftly rotating through multiple departments, broadening clinical skills and expertise across various specialties.
• Managed time effectively, prioritizing patient care while balancing administrative tasks and educational requirements.

• Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
• Increased patron satisfaction by addressing concerns and providing exceptional customer service.
• Enhanced overall pool safety through effective communication with staff and patrons.
• Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.