Sergio Molina
EVERETT,WA
Summary
Coach Operator with a proven track record at Community Transit Snohomish, excelling in passenger safety, conflict resolution, and customer service. Skilled in defensive driving, problem-solving, and building positive relationships with passengers and colleagues. Brings 6 years of supervisory experience with a Fortune 500 company and hands-on expertise in bus operations, safety regulations, and maintenance standards. Dedicated to transporting passengers safely, on time, and in full compliance with traffic laws. Recognized for continuous learning, team collaboration, and fostering an inclusive, supportive environment while delivering exceptional service to the community.
Highly organized and dependable, with a demonstrated ability to manage multiple priorities with a positive attitude and a strong willingness to take on additional responsibilities to achieve team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coach Operator
Community Transit Snohomish
01.2025 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping passenger safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Developed and maintained positive relationships with passengers and other drivers.
Supervisor
Comcast
08.2007 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies with 12 individuals.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
No Degree - Organizational Leadership
Online Harvard Training
Online12-2024
High School Diploma -
West Covina High School
West Covina, CA06-1986
Skills
- Conflict de-escalation
- Disability awareness
- Passenger interaction
- Problem-solving
- Conflict resolution
- Team collaboration
- Traffic laws
- Clear communication
- Passenger safety
- Defensive driving
- Safety-focused
- Elderly and disabled assistance
Accomplishments
- Achieved Top Team through effectively helping with meeting and surpassing company goals month over month.
- Supervised team of 15 staff members.
- Completed Harvard course on conflict resolution.
- Bi-lingual Spanish/English
- Achieved top service awards for excellent customer service
- Recognized by fellow leaders for being TOP team player
Certification
- Successfully completed defensive driver Training class meeting Community Transit standards
- Achieved Passing on CDL test first attempt
- Completed de-escalation training
- Completed course for leading with an open mind
- Certification for Positive team building
- Trained in Active listening.
- Read, write and speak Spanish fluently
- Certified coaching skills-Harvard training
- Certified in active listening
Timeline
Coach Operator
Community Transit Snohomish
01.2025 - Current
Supervisor
Comcast
08.2007 - 12.2024
No Degree - Organizational Leadership
Online Harvard Training
High School Diploma -
West Covina High School
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