Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mike Barnett

Olympia,WA

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Devoted Team Leader who sustains the highest level of customer service through efficient team and customer account management. I'm skilled in providing creative solutions to customer complaints, trains retail associates on sales techniques and crisis management, employs excellent leadership skills and multi-tasking strengths, and coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Overview

19
19
years of professional experience

Work History

Coach Operator

Intercity Transit
04.2022 - Current
  • Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
  • Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
  • Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
  • Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
  • Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
  • Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.

Senior Team Leader/ Team Leader

Target
07.2005 - 03.2022
  • Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting
  • Devoted Team Leader who sustains the highest level of customer service through efficient team and customer account management
  • Skilled in providing creative solutions to customer complaints, trains retail associates on sales techniques and crisis management, employs excellent leadership skills and multi-tasking strengths, and coaches and encourages staff toward advancement using an enthusiastic and supportive attitude
  • Increased comp
  • Sales percentage annually in each department I managed
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Exceptional leader
  • Reliable
  • Recruiting and interviewing
  • Sales professional
  • Conflict resolution skills
  • Outstanding communication skills
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Management of remote employees
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Talent development
  • Food safety manager certified
  • Pharmacy tech assistant certified

Education

High School Diploma -

Skills

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Exceptional leader
  • Reliable
  • Recruiting and interviewing
  • Sales professional
  • Conflict resolution skills
  • Outstanding communication skills
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Management of remote employees
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Talent development
  • Conflict de-escalation
  • Defensive driving techniques
  • Passenger assistance
  • Disability awareness

Accomplishments

  • Increased comp. sales percentage annually in each department I managed.
  • Food safety manager certified.
  • Pharmacy tech assistant certified.

Timeline

Coach Operator

Intercity Transit
04.2022 - Current

Senior Team Leader/ Team Leader

Target
07.2005 - 03.2022

High School Diploma -

Mike Barnett