Summary
Overview
Work History
Education
Skills
Timeline
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Sergio Perez

Mesa,AZ

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and streamlining inventory processes. Skilled in customer service and time management, I excel in fast-paced environments, demonstrating attention to detail and a courteous demeanor. Fluent in two languages, I leverage strong communication skills to foster team collaboration and drive results.

Overview

13
13
years of professional experience

Work History

Associate

Amazon
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Cashier Team Lead

Taco Bell
02.2022 - 09.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Shift Manager

Kentucky Fried Chicken
08.2012 - 11.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Cashier

Walmart
06.2019 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Skyline High School
Mesa, AZ
06.2009

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Courteous and professional
  • Bilingual

Timeline

Associate

Amazon
10.2024 - Current

Cashier Team Lead

Taco Bell
02.2022 - 09.2024

Cashier

Walmart
06.2019 - 09.2021

Shift Manager

Kentucky Fried Chicken
08.2012 - 11.2020

High School Diploma -

Skyline High School

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