Sergio perez
Sunrise
Summary
Dynamic Director of Operations with a track record of enhancing customer satisfaction and optimizing processes. Expertise in compliance oversight and budget administration supports sustainable organizational growth.
Overview
2027
2027
years of professional experience
Work History
Director of Operations
Encore Management
Plantation
2022 - Current
- Oversaw daily operations for large staff across multiple departments, ensuring alignment with organizational goals.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Directed and mentored subordinate managers and supervisors to enhance team effectiveness and operational cohesion.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Pinpointed process improvement opportunities that streamlined workflows and contributed to greater overall productivity.
Chief Building Engineer
JLL, Jones Lang LaSalle
Plantation
2018 - 2022
- Collaborated with project teams to execute facility upgrades and renovations, enhancing functionality and aesthetics.
- Ensured compliance with local building codes and regulations, maintaining operational integrity and safety standards.
- Administered budget planning for maintenance projects and operational expenses.
- Addressed emergencies swiftly, prioritizing safety and reducing potential risks to personnel and property.
Chief Building Engineer
CBRE
Miami
2008 - 2018
Chief Maintenance Engineer
Panther Management Corp
Miami
1999 - 2008
- Supervised maintenance staff to ensure timely completion of tasks.
- Conducted regular inspections to identify maintenance needs and issues.
- Trained new employees on safety protocols and maintenance procedures.
- Maintained accurate records of repairs, inspections, and service requests.
Assistant Chief Engineer
Terremark Group
Miami
1998 - 2001
- Coordinated maintenance schedules for critical systems and equipment to minimize downtime and ensure operational reliability.
- Implemented safety protocols to enhance compliance with industry standards, protecting personnel and assets.
Construction Truck Driver
Downrite Engineering Corporation
Miami
1995 - 1999
- Operated heavy-duty trucks to transport goods across designated routes.
- Operated heavy-duty trucks for transporting materials to project sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adhered to all traffic laws while navigating various road conditions.
Education
HVAC
ITT Technical Institute
Miami, FL01-2001
Skills
- Operations management
- Supply chain management
- Process optimization
- Budget administration
- Compliance oversight
- Performance assessment
- Customer satisfaction
Languages
English
Professional
Spanish
Professional
Timeline
Director of Operations
Encore Management
2022 - Current
Chief Building Engineer
JLL, Jones Lang LaSalle
2018 - 2022
Chief Building Engineer
CBRE
2008 - 2018
Chief Maintenance Engineer
Panther Management Corp
1999 - 2008
Assistant Chief Engineer
Terremark Group
1998 - 2001
Construction Truck Driver
Downrite Engineering Corporation
1995 - 1999
HVAC
ITT Technical Institute