Sergio Rocha
Brooklyn,N.Y
Summary
Knowledgeable Case Manager experienced in coordinating care for underserved individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Preventive Case Planner
Arab American Family Services Center
The Bronx, NY
03.2021 - Current
- Provide high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children's Services.
- Conduct home visits and office visits to assess for child safety and risk elements, complying with ACS requirements.
- Formulate goals and a service plan with the family.
- Ensure proper documentation of all work while always maintaining confidentiality.
Case Planner
Coalition-Hispanic Family Services
Brooklyn, NY
10.2020 - 02.2021
- Completed home welfare checks to align with state and program guidelines.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Ensure proper documentation of all contacts and work progress.
- Attended all court hearings and provided the court with reports as necessary stating case progress.
UC Case Manager/ ACS TFFC Case Planner
Cayuga Center
New York, NY
07.2019 - 10.2020
- Centralized point of contact for all UC in ORR custody that have been placed in Cayuga Centers’ Transitional Foster Care.
- To ensure that each UC is safe and cared for, and is reunited with a suitable parent, guardian, or sponsor in the most expeditious manner possible.
- Provided and coordinated excellent quality care and healing to Cayuga Center's children and ensured that every one of the children on the caseload is living with nurturing, safe, and permanent family as quickly as possible.
Athlete
Nike
New York, NY
09.2018 - 12.2019
- In charge of allocating hours to athlete’s on Kronos.
- Planned ahead to receive the truck for the next day and unloading the truck in a timely effective manner.
- Experience with closing cash wrap as well as opening the store for the day.
- Complied with loss prevention standards and audit requirements to support retail operations.
Assistant General Manager/ Human Resources/ Assistant Accountant
Duck River Textile
Talmadge, Edison N.J
06.2012 - 09.2018
- Warehouse Managing- Managing the warehouse workers and their daily tasks; Planning for inbound container shipments; Loading outbound bulk orders to stores. Assuring all merchandise was properly packed and delivered. Assuring all orders were processed; All inventory was accounted for.
- Human Resources- Reviewing Resume’s, interviewing, assuring that employee’s needs were met as well as their work ethics. Terminate employees whom failed to meet the company’s standards.
- Accounting Assistant- Entering Checks in QuickBooks, Paying bills, Reconciling banks, Handling payroll, and Bank deposits.
Sales Associate
Kids Footlocker
New York, N.Y
10.2014 - 05.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Criminal Justice
St. John’s University
8000 Utopia Pkwy 08.2015 - 05.2019
Skills
Case management
Customer service
Client needs assessments
Written and verbal communication
Timeline
Preventive Case Planner
Arab American Family Services Center
03.2021 - Current
Case Planner
Coalition-Hispanic Family Services
10.2020 - 02.2021
UC Case Manager/ ACS TFFC Case Planner
Cayuga Center
07.2019 - 10.2020
Athlete
Nike
09.2018 - 12.2019
Bachelor of Science - Criminal Justice
St. John’s University
08.2015 - 05.2019
Sales Associate
Kids Footlocker
10.2014 - 05.2015
Assistant General Manager/ Human Resources/ Assistant Accountant
Duck River Textile
06.2012 - 09.2018