Sergio Ruan
Long Beach,CA
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Dollar Tree
Compton CA
08.2013 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Trained new staff on operational procedures and customer service standards.
- Implemented inventory management practices to reduce stock discrepancies.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Addressed customer complaints professionally, ensuring timely resolutions and follow-ups.
- Developed promotional displays that increased product visibility and sales opportunities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
GED -
South Gate High School
South Gate, CASkills
- Customer service
- Customer satisfaction
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- POS system operation
- Refund handling
- Inventory management
- Merchandise restocking
- Retail merchandising
- Product merchandising
- Drawer management
- Product recommendations
Languages
English Spanish
Full Professional
Timeline
Customer Service Cashier
Dollar Tree
08.2013 - 05.2025
GED -
South Gate High School