Sergio Ruelas
San Jose,CA
Summary
Customer-orientated professional with over 4 years of experience in reputable shops. My dedication and passion has been recognized with awards, praise, and extra responsibilities.
Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
5
5
years of professional experience
Work History
Labor Worker
MGM Drywall
San Jose, CA
11.2023 - Current
- Communicated with the foreman and other carpenters to ensure smooth workflow and completion of tasks.
Monitored and reported any issues on the job site, ensuring that work adhered to construction plans and specifications.
Followed all safety protocols, including wearing personal protective equipment like helmets, gloves, and vests, and adhered to OSHA and company safety standards.
Stocked ,manage material and inventory.
Ensured all equipment was functioning and accounted for.
Walking long distances, accessing hard-to-reach areas or small spaces, and working in various weather conditions.
Product Specialist
Polestar
Santa Clara, CA
05.2022 - 11.2023
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Assistant Manager
UBreakiFix
San Jose
11.2021 - 05.2022
- Trained new employees in store operations and, policy
- Responded to customer requests for services, products, and company information
- Published metrics to measure success in delivering quality customer service
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Developed corrective action plans and prevention strategies to improve product reliability.
Mobile Expert
T Mobile
San Jose, CA
03.2021 - 11.2021
- Maintained sales report and met monthly quotas
- Built rapport with customers by, offering friendly, knowledgeable, and supportive customer service.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Mobile Expert
Enjoy Technology
San Jose, CA
08.2020 - 03.2021
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Trained, coached, and supervised new staff members.
- Helped management to identify work ow issues and nd solutions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered products to customers in a timely and safe manner.
- Assisted in loading and unloading goods from delivery vehicles when necessary.
Assistant Manager
Sprint
10.2019 - 08.2020
- Recruitment and training of the new team
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with management on developing strategic plans for achieving business goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Summit Public School: Rainier
San Jose, CA06.2017
Skills
- Problem-Solving Customer service Leadership
- Resolving Problems and Incidents
- Collaborative Team Player
- Customer Engagement Strategies
- Creative Issue Resolution
- Power and hand tools
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Labor Worker
MGM Drywall
11.2023 - Current
Product Specialist
Polestar
05.2022 - 11.2023
Assistant Manager
UBreakiFix
11.2021 - 05.2022
Mobile Expert
T Mobile
03.2021 - 11.2021
Mobile Expert
Enjoy Technology
08.2020 - 03.2021
Assistant Manager
Sprint
10.2019 - 08.2020
High School Diploma -
Summit Public School: Rainier
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