Sergio Santos
Spring,TX
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Accomplished Manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Supervisor
Big City Wings
01.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Developed and implemented customer service policies to enhance satisfaction.
- Collaborated with cross-functional teams to optimize overall business operations within the region.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Oversaw the recruitment process to ensure the hiring of top talent in alignment with company objectives.
- Evaluated employee performance and coached and trained to improve weak areas.
- .Empowered team members by delegating responsibilities effectively based on individual strengths and skillsets.
- Monitored inventory levels closely, implementing effective stock control measures to minimize losses from excess or obsolete products.
- Boosted team performance by developing customer service training materials and conducting service training.
General Manager
Big City Wings
12.2022 - Current
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
FOH Manager
Razzoos Cajun Cafe
01.2019 - 11.2022
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2009
Skills
- Inventory Management
- Equipment Operation
- Staff Management
- Corporate Social Responsibility
- Inventory Control
- Inventory Oversight
- Task Delegation
- Goal-Oriented
- Data Analytics
Certification
TABC
Managers Food Handlers
Timeline
Regional Supervisor
Big City Wings
01.2024 - Current
General Manager
Big City Wings
12.2022 - Current
FOH Manager
Razzoos Cajun Cafe
01.2019 - 11.2022
High School Diploma -
Lehigh Senior High School
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