Sergio Sotelo
Fed-ex Express
Katy,TX
1
Language
1
Certification
22
years of professional experience
Results-driven professional with extensive experience at FedEx Express, excelling in time-sensitive deliveries and customer service. Proven ability to enhance efficiency through effective route planning and strong relationship building. Skilled in package handling and logistics, ensuring timely and accurate deliveries while maintaining a clean driving record and adhering to safety standards.
Work History
Courier
4 Years 5 Months- Picked up and delivered time-sensitive packages using handheld scanning equipment and route assignments.
- Verified shipment labels, addresses, and service requirements to ensure accurate delivery handling.
- Loaded and secured parcels in delivery vehicle to prevent damage during transit.
- Completed pre-trip vehicle inspections and reported maintenance issues promptly.
- Obtained customer signatures and documented proof of delivery in tracking system.
- Followed safety procedures, traffic laws, and FedEx delivery standards throughout routes.
- Communicated delivery updates and service issues to dispatch and customers professionally.
- Organized packages by route sequence to improve delivery efficiency and reduce delays.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Drove safely at all times to avoid accidents and harm.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
Owner
17 Years 2 Months- Directed subcontracting operations, aligning labor, materials, and schedules with project requirements.
- Negotiated contracts and scoped work to support accurate bids and client expectations.
- Managed subcontractor crews, assigning tasks and resolving workflow issues promptly.
- Coordinated project timelines with general contractors to maintain consistent site progress.
- Oversaw procurement of tools, materials, and equipment for job readiness.
- Enforced safety practices and compliance standards across active work sites.
- Monitored budgets, job costs, and invoicing to protect profitability.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
High School Diploma
Skills
Working independently
Attention to detail
Problem-solving
Customer service
Time management
Excellent driving skills
Package handling
Clean driving record
Valid Driver's license
GPS and route planning
Decision-making
Route planning
Relationship building and rapport
Time sensitive deliveries
Heavy lifting
Package pickup and delivery
Attention to confidentiality
Logistics and transportation
Package delivery and Pick-up
Delivery management
Loading and unloading
GPS navigation
Document management
Handheld scanning devices
Deadline adherence
Sorting
Smartphone usage
Item tracking
GPS technology
Licensed driver in state
Weather preparedness
Delivery documentation
Vehicle maintenance
Local routes
Certification
DOT
Languages
Spanish
Native or Bilingual
Timeline
Courier
Fed-ex Express
05.2022 - CurrentRead More
Owner
Sotelo Subcontracting
01.2005 - 03.2022Read More
American Private Home School
High School Diploma
Read More