Sergio A. Alaniz

• Installed, configured and tested network hardware such as routers, switches and wireless access points.
• Provided technical support to end users by troubleshooting various networking issues.
• Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
• Installed and tested coaxial cable, fiber optic cables, and other related equipment.
• Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
• Ensured that all installations met industry standards for safety and quality assurance.

• DMDC
• Maintenance records for military/federal employees
• Duties: Fast track reviewing records maintenance for military and federal employees, assisting with service records, confirming with health benefits.
• I have past my equip, TASS clearance, and a common access card ( CAC ).
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Customer Service specialist II/ Front Desk Cashier Clerk / Dispatch, for distribution / field services / Water Conservation specialist.
• Duties: Customer Service Associate II: Receiving calls from customer for commercial accounts and residential. Helping customers with billing information & online accounts. Senior acting lead helping with escalation calls from billing to water service, water waste violations, and resolve customers issue relations.
• SNWA Conservation help line.
• Duties: Helping customers with all water conservation, water waste. coordinate with Clark County, City of Las , City of North Las Vegas, and City of Henderson with implementation water restrictions. Planning and implementing outside water usage restrictions, and adding restrictions with city ordinance.
• DISPATCH for field services, meter shop, distribution.

Duties: Receiving meter information such as water reads for consumption,

• Working with following programs AVANTIS ,VYRANET, FACILITY VIEW, ORACALE, TEAMS, MICROSOFT.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• FRONT DESK cashiers handling money drawers and balancing
• Helping customers with start, stop, transfer service, & taking payments.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• LVVWD / SNWA / SPRINGS PRESERVE
• I was hired threw temporary agency to work for LAS VEGAS WATER DISTRICT
• Duties: Front Desk customer service associate
• Helping customers with billing, start, stop service for customers, Billing inquiry.
• Acting Senior
• Conducted customer service training for new hires.
• Developed and implemented customer service policies and procedures.
• Provided technical support to customers via phone, email, and chat.
• Resolved escalated customer complaints in a timely manner.