Seriahna Erickson
Spokane Valley,WA
Summary
Dynamic professional with a strong background in client relations and animal care, exemplified during my tenure at Paradise Pet Resort and furthermore at Twin Gardens. Proven organizational skills and adaptability enhance customer satisfaction and foster positive relationships. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Experienced in data entry and canine behavior, I thrive in collaborative environments, ensuring safety and well-being for both clients and pets.
Overview
4
4
years of professional experience
Work History
Receptionist
Twin Gardens
Spokane Valley, WA
05.2024 - 10.2024
- Scheduled meetings for new clients that would best fit their individual needs as well as the company.
- Corresponded with clients through email, telephone, or postal mail regarding invoices, new developments in projects, and timelines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Routed incoming mail and messages to relevant personnel without delay.
- Drove to collect needed materials from suppliers and bring to work site as demanded.
- Organized, maintained and updated information in computer databases.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Dog Daycare Attendant
Paradise Pet Resort
Spokane Valley, WA
04.2022 - 03.2024
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates for pet owners.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
Infant Nanny
Jessica Vester
Spokane Valley, WA
10.2020 - 07.2021
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infants.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Taught children everyday skills and language.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny's care.
Education
University High School
Spokane Valley, WA04-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Dog training experience
- Dog handling expertise
- Adaptable and flexible
- Canine behavior
- Relationship building
- Teamwork and collaboration
Continued Education
I am apart of a personally payed for program through the company K-9 Optima that Lead trainer and founder Josh Beckler runs to become a positive based dog trainer. I am focusing my education on continued obedience and reactivity. The program I am apart of though does not offer a certification though which is unfortunate. The program supplies me an enormous amount of unforgettable knowledge though which I am very grateful for.
Timeline
Receptionist
Twin Gardens
05.2024 - 10.2024
Dog Daycare Attendant
Paradise Pet Resort
04.2022 - 03.2024
Infant Nanny
Jessica Vester
10.2020 - 07.2021
University High School