Serian Demata
Glendora,CA
Summary
Dynamic professional with experience at We Care Heating And Air, excelling in service coordination and customer relationship management. Proven ability to enhance dispatch processes and resolve customer inquiries effectively. Skilled in data entry accuracy and team collaboration, consistently delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Dispatcher
We Care Heating And Air
Orange, California
06.2025 - 08.2025
- Coordinated service calls and scheduled appointments for technicians.
- Managed incoming customer inquiries and resolved issues promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Collaborated with team members to improve dispatch processes.
Graphic Design Intern
Don Bosco Technical Institute
Montebello, California
05.2023 - 05.2024
- Collaborated with faculty to create visual content for educational materials.
- Designed promotional materials for school events and programs.
- Utilized design software to produce graphics for newsletters and social media.
- Participated in team meetings to discuss design concepts and project updates.
- Developed logos, business cards and web icons for business owners.
- Conducted photo shoots for product images and edited the images in Photoshop.
Education
High School Diploma -
Don Bosco Technical Institute
Rosemead, CA06-2024
Skills
- Service coordination
- Appointment scheduling
- Data entry accuracy
- Geographic information systems
- Dispatch process improvement
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Time management
Timeline
Dispatcher
We Care Heating And Air
06.2025 - 08.2025
Graphic Design Intern
Don Bosco Technical Institute
05.2023 - 05.2024
High School Diploma -
Don Bosco Technical Institute
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