Serina Fountain
Katy,TX
Summary
Knowledgeable patient representative offers patient care skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
5
5
years of professional experience
Work History
Patient Business Coordinator
MD Anderson Cancer Center Mays Clinic
Houston , TX
2022.12 - 2024.04
- Verified with customer their insurance benefits and identified their correct plan codes that drive reimbursement.
- Ensured that interpreter services are available for patients as needed.
- Communicated with patient staff and providers regarding patient arrivals delays and clinic processes.
- Answered inbound calls, chats and emails to facilitate customer service.
Patient Access Coordinator
West Houston Medical Center
Houston , Tx
2021.10 - 2022.11
- Ensured that interpreter services are available for patients as needed.
- Performs other duties as assigned.
- update accounts and answer phone calls
- Responded to emails
- Reschedule patients appointments
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
Patient Account Representative
West Houston Medical Center
Houston , TX
2019.08 - 2022.09
- Assist department with calendar management and scheduling meetings
- Prepare meeting minutes, packets, and agenda as well as distribution of notes
- Maintain a system list for all accreditation/certification certificates
- Run data reports using MS Excel
- Answer incoming phones and take messages
- Enter data into the Ready Set system
Education
Certified - Patient Care Technician
San Jacinto College
Houston, TX05.2023
Business Management
Houston Community College
Houston, TX02.2019
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05.2011
Certified - Nursing Assistant
Genisus Education & Training
Wharton, TX05.2011
Skills
- Excellent Customer Service
- Bilingual in Spanish
- EKG Technician
- Insurance Verification
- Patient Care
- Medical Billing
- Phlebotomist
- Epic System
- Customer Service
- Medical Terminology
- Microsoft Office
- First Aid/CPR
Timeline
Patient Business Coordinator
MD Anderson Cancer Center Mays Clinic
2022.12 - 2024.04
Patient Access Coordinator
West Houston Medical Center
2021.10 - 2022.11
Patient Account Representative
West Houston Medical Center
2019.08 - 2022.09
Certified - Patient Care Technician
San Jacinto College
Business Management
Houston Community College
High School Diploma -
Lamar Consolidated High School
Certified - Nursing Assistant
Genisus Education & Training
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