Serina Jones
Warren
Summary
Enthusiastic and detail-oriented server with extensive experience in fast-paced dining environments. Proven ability to manage multiple tasks efficiently while collaborating with teammates to ensure seamless execution of events, enhancing overall guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banquet Server
Gifted Hands
Troy
01.2026 - Current
- Set up banquet tables according to event specifications and guidelines.
- Followed health and safety standards while handling food and beverages.
- Coordinated with event planners to meet specific client requests effectively.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Server
Sedona Taphouse
Troy
04.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations and wine pairings for guests.
- Handled cash and credit transactions securely and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Material Handler
Chrysler Assembly Plant
Sterling Heights
01.2022 - 06.2024
- Operated material handling equipment for efficient parts movement and storage.
- Inspected incoming materials for quality and compliance with standards.
- Coordinated with assembly teams to supply necessary components on time.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with supervisors to streamline workflow processes on the floor.
Lead Server
First Watch
Royal Oak
03.2020 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Fostered a welcoming environment through attentive service and friendly interactions.
- Trained new servers on menu knowledge and customer service standards.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Implemented health and safety protocols to ensure compliance in food handling.
Server
220 Merrill
Birmingham
07.2014 - 06.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Mojave Cantina
Clawson
03.2013 - 12.2013
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on restaurant policies and service standards.
- Handled cash and credit transactions securely and efficiently.
- Managed guest complaints professionally to enhance dining experience.
Lead Server
Max & Erma's
Birmingham
08.2010 - 01.2013
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Fostered a welcoming environment through attentive service and friendly interactions.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and enhance customer satisfaction.
- Trained new servers on menu knowledge and customer service standards to enhance overall guest experience.
- Assisted in training new employees on table setting, menu knowledge, and customer service techniques to ensure consistency in service quality.
- Implemented health and safety protocols to ensure compliance in food handling.
Skills
- Hospitality service expertise
- ServSafe certification
- Event coordination
- Attention to detail
- Time management
- Task prioritization
- Punctual and reliable
- Strong teamwork
- Service etiquette
Certification
- ServSafe Certified
- Forklift operator License
Timeline
Banquet Server
Gifted Hands
01.2026 - Current
Server
Sedona Taphouse
04.2025 - Current
Material Handler
Chrysler Assembly Plant
01.2022 - 06.2024
Lead Server
First Watch
03.2020 - 01.2022
Server
220 Merrill
07.2014 - 06.2016
Server
Mojave Cantina
03.2013 - 12.2013
Lead Server
Max & Erma's
08.2010 - 01.2013