Serina Lucero
Stanley,NC
Overview
2025
2025
years of professional experience
Summary
Adept at operations management and client relations, I significantly enhanced delivery performance and customer satisfaction. My strategic planning and logistics proficiency led to improved efficiency and sales metrics, showcasing my ability to lead teams towards achieving exceptional results.
Work History
Branch Operations Manager
Lowes Home Improvment
Charlotte, NC
10/20/25 - Current
- Directed team efforts to achieve optimum performance and ensure branch success.
- Organized team schedules to meet operational staffing requirements.
- Verified accuracy and completeness of customer account data.
- Enhanced workflow management for optimal efficiency and output.
- Monitored and documented key performance indicators across branch activities each month.
Market Delivery Supervisor
Lowes Home Improvment
01.2023 - 10.2024
- Achieved higher delivery performance with strategic route management.
- Enhanced customer satisfaction with timely communication and proactive issue resolution.
- Partnered with various teams to enhance resolutions of recurring client issues.
- Coordinate effectively with colleagues to meet objectives.
Department Supervisor
Lowes Home Improvement Stores
06.2019 - 01.2023
- Enhanced retention rates with regular feedback sessions and cultivation of an inclusive workplace culture.
- Amplified sales figures via efficient stock control and focused merchandising.
- Implemented loss prevention measures to minimize theft incidents within the department, maintaining strict inventory control practices.
- Managed exclusive events alongside marketing initiatives in order to amplify departmental exposure while optimizing sales metrics.
- Managed execution of visual merchandising displays to align with corporate guidelines.
Education
The Business Analytics And Operations Certifiate - Business Analytics
Pathstream
San Francisco, CA05-2025
Bachelor of Science - Business Administration And Management
Bellueve University
Nebraska 08.2022
Associate of Applied Science - Business Administration
East LA College
Los Angeles, CA06-2018
Skills
- Client Relations Management
- Delivery Documentation Management
- Shift Coordination
- Proficient in Multitasking
- Logistics Proficiency
- Strategic planning
- Delivery fleet management
- Operations management
Languages
3
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Market Delivery Supervisor
Lowes Home Improvment
01.2023 - 10.2024
Department Supervisor
Lowes Home Improvement Stores
06.2019 - 01.2023
The Business Analytics And Operations Certifiate - Business Analytics
Pathstream
Bachelor of Science - Business Administration And Management
Bellueve University
Associate of Applied Science - Business Administration
East LA College
Branch Operations Manager
Lowes Home Improvment
10/20/25 - Current
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Louis KrickerLouis Kricker
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Allison SchanbacherAllison Schanbacher
Front End Department Supervisor at Lowes Home ImprovmentFront End Department Supervisor at Lowes Home Improvment
Mark ThriftMark Thrift
Owner /President at MGT Service Solutions IncOwner /President at MGT Service Solutions Inc