Serina Robles
Fresno,CA
Summary
Dynamic and detail-oriented professional with a proven track record at excelling in customer service and order fulfillment. Recognized for consistently meeting quality goals and enhancing customer satisfaction through efficient planning and organization. Proficient in inventory management and adept at making informed decisions to streamline operations.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Sam’s Club
10.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Material Handler
Ulta DC
09.2018 - 10.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Implemented barcode system for inventory management, streamlining tracking process.
Order Selector
Kohls Department Store
08.2016 - 08.2018
Freight Team Associate
Kohls Department Store
05.2014 - 08.2018
- Lifted and moved items weighing40 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
Education
High School Diploma -
Kerman High School
Kerman, CA06.2012
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Documentation and reporting
Timeline
Personal Shopper
Sam’s Club
10.2023 - Current
Material Handler
Ulta DC
09.2018 - 10.2023
Order Selector
Kohls Department Store
08.2016 - 08.2018
Freight Team Associate
Kohls Department Store
05.2014 - 08.2018
High School Diploma -
Kerman High School
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