Serina Sherman
Healthcare Industry
North Dighton,MA
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance client experiences through effective communication and problem-solving skills. Adept at maintaining detailed documentation and fostering positive environments, while ensuring safety and dignity in care. Committed to achieving personal goals for clients through tailored support.
Overview
14
14
years of professional experience
Work History
Residential Counselor
Justice Resource Institute (JRI)
11.2022 - 04.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as hygiene, clothing maintenance, housekeeping, and nutrition, etc.
- Participated in recreational activities for residents, fostering social interaction and positive group dynamics.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.(DAPs)
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.
CNA, Home Health Aide
(Multiple Agencies)
06.2011 - 04.2024
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Promoted infection control practices by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake.
- Transported patients to medical appointments and social outings, fostering community and personal engagements.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Grocery Team Member
Market Basket
08.2024 - Current
- Kept cases and shelves clean by front-facing, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Direct Support Professional
The May Institute Inc.
01.2020 - 10.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Helped clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Attended social outings and community integration activities, promoting positive experiences for clients.
- Supported in crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
Education
License - Health And Wellness
04.2022
Adult First Aide
CPR
AED
Certficate - Healthcare
01.2020
QBS Trained
Certificate - Healthcare
11.2018
Suicide Alertness
Certificate - Healthcare
08.2013
Home Health Aide
CNA - Healthcare
06.2011
CNA / CHHA License
Alzheimer’s Certificate
Skills
Excellent Customer Service
Successful Communicator
Problem Solving & Attention to Detail
Adaptable & Patient
Effective Listener & Positive Reinforcer
Reporting & Documenting
Staffing & Training
Timeline
Grocery Team Member - Market Basket
08.2024 - Current
Residential Counselor - Justice Resource Institute (JRI)
11.2022 - 04.2024
Direct Support Professional - The May Institute Inc.
01.2020 - 10.2022
CNA, Home Health Aide - (Multiple Agencies)
06.2011 - 04.2024
American Red Crosd - License, Health And Wellness
Safety Care - Certficate, Healthcare
Safetalk Workshop - Certificate, Healthcare
Best of Care, Inc. / Bristol Elders - Certificate, Healthcare
LifeStream - CNA, Healthcare
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